Personalized multidimensional weight loss as example to explain service process of "Golden women fitness club".
Step 1: Receptionist introduce all kinds of service projects, service content and the standard fees, to customers.
1. The receptionist greeting customers with enthusiasm
2. Arrange customers sit down in reception room and ask the client whether they want to drink water.
3. Take out service menu to customers, introduce all kinds of service explanations.
4. patiently answer each question that customer ask, register basic information for the customer, such as name, sex, age, and contact information, etc.
5. According to the customers’ personalized feature, provide reasonable proposal, suggest the customer to buy related service projects.
6. When customers are interested in receiving a service, recommend customers to related Golden weight-loss consultant
Step 2: First, carry out several tests for customers, according to the test result put proposal to the customer
1. Measure the customers’ height and weight, calculate BMI of the customer, and assess the customer's obesity level.
2. Measure the overall fat percentage, fat and muscle proportion, asking client's obesity history and weight loss history.
3. Measure customers’ waist, hip circumference, calculation ratio of waistline/hip, calculate relationship index between hip circumference and height, measure subcutaneous fat thickness of the waist.
4. Consultant make initial judgment about the clients’ obese state
1) Whether they are overweight or obese
2) Level of overweight or obese, the thickness of waist subcutaneous fat
3) if there is history of reducing weight, the effect of reducing weight every time, maintain time and bounced back state
4) if there is any chronic medical history, whether is in treatment stage at present, pregnant or not
5. Consultant further ask customers’ weight-loss desire
1) Customers hope to take how long, lose how many pounds, local model body, how much centimeters that waistline reduce
2) The whole body weight loss/partial model body/whole body weight loss+ partial model body
3) Cost range that customers can pay
6. According to the above situation, recommend clients "x x x x plan" standard ?
1) Plan content: consultant guide all the time+ directional burning fat fitness + partial fitness program + health beautiful soup + aromatic leptin
2) Plan time:
3) Pay fees:
4) The costs added:
Step 3: consultant sign a "x service contract" with clients on behalf of institution
1. Once the customer agrees to accept service, consultant sign a "x service contract" with clients on behalf of institution.
2. Using Golden WLC standard contract model, it must include the following contents at least:
1) All of the client's important personal information and contact information, should be the same as registration content.
2) Declare services name, service time, fee standards and charge content, according to different individual state to decide.
3) Institution guarantees to offer the services according to the plan for the customer.
4) Statement of responsibility: the institution can't guarantee effect, because everyone's constitution is different;
5) The responsibility of default: statement of penalty clause for both sides who break the contract
6) Both parties Sign and mark the date
3.  Contract in quadruplicate, be respectively saved
Customer, institution, consultant , Golden WLC respectively save one (can be scanned to electron document)
Step 4: Consultant carry out comprehensive test for customers, evaluates the customers’ personality multidimensional physiological and psychological state at present.
1. Physiological parameters test (all measured parameters, input customer database)
1) Blood pressure, pulse: using digital blood pressure and pulse test instrument
2) The electrocardiogram (ECG): test customers’ heart state, saved in electronic document, measure with electrocardiogram instrument
3) Hollow blood sugar or two hours after a meal blood sugar: measure with blood glucose instrument
4) Basal metabolic rate test: apply "Golden basal metabolic test system" to test
5) Subcutaneous fat thickness of abdomen, waist and thigh of the: with special caliper to measure
2. Diet, behavior test
1) Apply Golden multidimensional lose weight on testing system to test
2) Choose relevant test questionnaire by the consultant
3) Saved test results to customer files
3. Health, psychology, professional test
1) Apply Golden health, psychology, professional testing system to test
2) According to the customer's personalized state, the consultant choice test questionnaire
3) Saved test results to the customer files
4. Multidimensional lose weight obstacles test
1) Apply personalized multidimensional diet experts auxiliary system to test
2) According to the customer's personalized state, the consultant choice test questionnaire
3) Saved test results to the customer files
5. Comprehensive evaluation, comprehensive test evaluation report is written by consultant
1) Consultant synthesize all the test assessment report
2) Fill in related testing content, enter into the comprehensive "assessment report software" file
3) Automatically generate comprehensive test report
4) Comprehensive test evaluation report, comprehensive analysis client's nutrition, food, sports, behavior, psychological condition
Step 5: According to the customer's test report, consultant design personalized weight-loss program for customers
1. Consultant fill in test results in personalized multidimensional plan reducing weight software
2. According to the test results, find the corresponding solutions, fill in the numbers of solution
3. According to personalized feature, choose one of 72 kinds personalized individuation weight loss program for the customer.
4. Comprehensive consideration of the above, through the application of personalized multidimensional reducing weight plan software, automatic generate personalized multidimensional reducing weight plan for customer.
Step 6: According to the customer's basal metabolic rates, design special diet plan for customers
1. According to customer's nutrition needs every day, consultant decide the number of calories to achieve target of losing weight
2. According to the calories, choose the client’s eating plan (choose from the diet plan database)
3. Guide customers to practice how to grasp diet nutrition plan
Step 7: According to the customer's "basic metabolic rate", design special directional burning fat fitness program for customers
1. According to the customer's basic metabolic rate, calculate customer’s directional burning fat fitness time. Basal metabolic rates is too low, customers need larger amount of exercise, in order to raise metabolization rate.
2. Guide customer to apply kinds of methods to improve metabolic rate, including morning drink scented tea, coffee, wash a hot bath, sauna, etc.
Step 8: Help customer choose leptin fragrance which is suitable for their need
1. According to the customer's personality, help the cu